Unlimited video messages, uploads and storage.

System Checkout

Test your system now to see if it supports viewing and recording a video message.




I have my account. Now what?

Is there a step-by-step guide to get started?

Yes. Here is a Video Tutorial for Recording a Message. If you learn better through a written document, we have a Step-by-Step Guide for Recording a Message for desktop users and iPad users. More video tutorials are in the Video FAQs section.

Is there a training webinar available?

Yes. This informative on-demand webinar takes a deep dive into the features and functionality of Proclaim Messenger: Deep Dive into Push Video Marketing. During this webinar, we discuss the features of our patented lead tracking technology that will help you take push video marketing and video engagement to the next level of effectiveness. We also take a look at new enhancements to come.





Highlighted Video FAQs

A.
Recording a video message is easy with Proclaim Messenger. The video tutorial below provides step-by-step details for recording on the desktop. If you prefer a written format, here is a step-by-step guide for desktop users.

A.
Proclaim Messenger stores and manages your messages so you can send them out any time you want. You can email out to just a few or use the tool to send a large email campaign. Watch the below tuturial to find out more.

A.
Customizing your brand is easy with Proclaim Messenger. Below is a quick tutorial video to show you the steps in personalizing your Proclaim Messenger account is it is uniquely your own.

A.
Proclaim Messenger allows you to create groups of your contacts for ease in distributing your messages. Watch the below video for a quick walk through of this powerful capability.



The dashboard is a powerful feature that allows you to see the drilled-down results for the video messages you send through Proclaim Messenger. Below is a short tutorial video walking you through this area of the product.

A.
There are many great uses for Proclaim Messenger ... from emailing a quick video message to a colleague to sending out a mass marketing campaign to 100s or 1000s. You can also use the mobile app to create video messages while on the road.

Real estate agents, create a message on your iPad to showcase a property and send it out to your prospects. Field service reps, if you’re on a jobsite and something is in need of repair, take a quick recording. You can take pictures with the app and then use them in your video message or just use straight video. Then send back to your team for service that is faster than ever. Use Proclaim Messenger to engage with your prospects and customers!



Additional FAQs


How-To-Videos on Proclaim Messenger


Below are some additional videos on understanding how to use Proclaim Messenger.






More Technical Issues


Below are some FAQs on the more technical aspects when using Proclaim Messenger.

Requirements

  1. What are the requirements to use Proclaim Messenger?
  2. What is the URL to log into Proclaim Messenger?

Video / Audio Issues

  1. Why isn't my video showing up?
  2. Why can't I record a message?
  3. Why is my video and audio choppy?
  4. Why does my video jump during playback and lose the audio at the end of the recording?
  5. Why does my video flicker and my video turn upside down?
  6. Why does my video hang when uploading?
  7. Why doesn't my roll in video work?
  8. What are the maximum dimensions of a video to be rolled into the slide content portion of the screen?
  9. Why do I hear an echo when playing a video in the content area?
  10. Is my microphone live when playing a video in the content area?
  11. What does Proclaim Messenger automatically detect in terms of my system's sound capabilities?

Slide Issues

  1. Why do my slides hang when uploading?
  2. Why do my slides have the wrong color in the backgrounds?
  3. Why do my slides look weird and out of proportion after I upload them into Proclaim Messenger?

Email Issues

  1. Why doesn't it work properly when I click the email link in Proclaim Messenger?

Product Use Issues

  1. Why doesn't my Proclaim Messenger portal work sometimes?
  2. How do I attach a video to the message?

  




Requirements

  1. What are the requirements to use Proclaim Messenger?

    We recommend the below requirements to run and view Proclaim Messenger:

    • Internet Connection:

    • A hard-line Internet connection is recommended for both the Proclaim Messenger Presenter & Attendees, as well as a viewer of a Proclaim Messenger video archive. Wireless can perform very well, but bandwidth can be more likely to fluctuate than a hard-line connection.

    • Software:

    • Proclaim Messenger requires Adobe Flash Player 8 or higher:
      Download Adobe Flash Player

    • Internet Browser:

    • Internet Explorer is preferred.

    • Bandwidth for Recording / Watching a Message:
      • Audio Only with Slides: 120 kbs minimum
      • Video with Slides: 384 kbs minimum
      • Video with Slides & Roll-In Video: 512 kbs minimum

    • Ports open and IPs for Recording a Message:

    • Requires one of these ports open:
      • RTMP on Port 1935 (preferred)
      • RTMP on Port 80
      • RTMP on Port 443
      • RTMPT (HTTP) on Port 80

      To the following IP's:
      • 174.129.20.175 and 209.134.143.0/27

    • Ports open and IPs for Watching a Recorded Message:

    • Requires this port open for this IP:
      • Proclaim Messenger uses progressive down load and requires port 80 open for IP 209.134.143.0/27

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  3. What is the URL to log into Proclaim Messenger?

    The URL to log into Proclaim Messenger is http://proclaim.netbriefings.com. After you click the URL, you will be prompted to enter your username and password which are case sensitive.
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Video / Audio Issues

  1. Why isn't my video showing up?

    Your video source could be being used by another source. We recommend that you reboot your computer, then go into your camera software and make sure you can access your camera fine by seeing yourself. Make sure anything else that might use the camera's video source such as Yahoo chat does not load. If you can access your camera fine, then close the camera software and re-open Proclaim Messenger.

    In Proclaim Messenger, make sure the correct camera and microphone settings are selected. To do this, go to the My Account button in the top navigation. Then click on the Advanced Options button and then the Device Settingsbutton to access the Adobe Flash Player Settings. Click on the microphone and camera icons to set those settings to the appropriate products. Then click the Close button. The Adobe Flash Player Settings box will pop up requesting to access your camera and microphone. Simply click the Allow button.
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  3. Why can't I record a message?

    To record a message you must have proper firewall ports open to record. Please run the system checkout.
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  5. Why is my video and audio choppy?

    Check your connection. Proclaim Messenger works better with a hard-line connection versus a wireless connection which is more likely to fluctuate. Also check your CPU load. If it is maxing out, it could affect your video and audio quality.
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  7. Why does my video jump during playback and lose the audio at the end of the recording?

    There is an issue with Flash Player version 10 on some systems. To fix this problem, remove your Flash Player and Active X using the following remover: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

    Then install Flash player 9 version 151. This can be found at http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14266&sliceId=2)2 and download Flash Player 9. Once installed, go to the 9r151 directory and doubleclick the flashplayer9r151_winax.exe file.
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  9. Why does my video flicker and my video turn upside down?

    This is most likely due to your hardware acceleration setting. In Windows XP, this is found by right-clicking on your desktop and selecting properties. Then go to the Settings tab and click the Advanced button. Click the Troubleshoot tab and then set the Hardware acceleration scroll bar to None. Then close out of your Proclaim Messenger browser window and go back in.
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  11. Why does my video hang when uploading?

    The file may be over 100 MB. Shrink your file down to less than 100 MB.
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  13. Why doesn't my roll in video work?

    Your video size may be too big. Shrink the video down to 500 x 376. This will require about 250 - 300 kbs of bandwidth.
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  15. What are the maximum dimensions of a video to be rolled into the slide content portion of the screen?

    We recommend a video of 500 x 376. This will require about 250 - 300 kbs of bandwidth.
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  17. Why do I hear an echo when playing a video in the content area?

    While the video is playing, the audio from your microphone is still live and your speakers are on. When rolling in a video, you should mute your speakers or microphone. Just remember to unmute your speakers or microphone after the video is done playing.
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  19. Is my microphone live when playing a video in the content area?

    Yes, your microphone is still live while a video is playing in the content area. You can choose to mute your speakers or microphone. Just remember to unmute your speakers or microphone after the video is done playing.
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  21. What does Proclaim Messenger automatically detect in terms of my system's sound capabilities?

    Proclaim Messenger detects the presence/absence of a sound card on the PC. It cannot detect the presence/absence of an attached microphone or if a microphone has been turned on or off.
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Slide Issues

  1. Why do my slides hang when uploading?

    The biggest issue is usually having a prompt for external data in the PPT. There may also be special characters in the filename or heavy gradient backgrounds in the PowerPoint. Also, the file may be over 100 MB.

    Remove the link for external data. Remove any special characters in the filename such as @ _ / - (So remove everything other than letters or numbers). Remove any gradient backgrounds. Compress your graphics to shrink your file size down to less than 100 MB.
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  3. Why do my slides have the wrong color in the backgrounds?

    Most likely you are using slides with heavy gradient backgrounds. Remove any gradient backgrounds. Compress your graphics to shrink your file size down to less than 100 MB.
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  5. Why do my slides look weird and out of proportion after I upload them into Proclaim Messenger?

    Most likely the PowerPoints are set up at the wrong size. They should be sized for the standard on-screen show (4:3 proportion) which is 10 x 7.5 inches. Go to Page Setup in PowerPoint and change them to correct size and then reupload into Proclaim Messenger.
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Email Issues

  1. Why doesn't it work properly when I click the email link in Proclaim Messenger?

    This is likely an issue with your "Default Email Client" setting in your browser. It could be trying to open a web based email client. If so, go to your Tools/Internet Options/Programs tab and change your email setting. Or you just copy the URL and paste into an email.
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Product Use Issues

  1. Why doesn't my Proclaim Messenger portal work sometimes?

    If you leave your browser window open idling for an hour, Proclaim Messenger times out. Simply close and reopen your Proclaim Messenger portal.
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  3. How do I attach a video to the message?

    You don't actually “attach” a video to the message. You upload a video into the playlist and roll it into the content portion of the product.
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Proclaim Messenger is
the most effective way to increase sales and personally engage with prospects using video messaging.